xbox360 and netflix

Hello, I have just purchased an Xbox360 60GB model. I think I may have jumped the gun on purchasing the xbox because the whole reason I bought an xbox instead of another product was because of some hype I found floating around on the Internet about being able to stream my Netflix to my xbox.

This is partly my fault for not researching it further before investing my money. However, I am still extremely disappointed that I will not be able to participate in this venture because netflix tells me that the functionality may not be ready until late fall.

I am young and impatient and desperately in need of a more promising solution for the consumption of my media. Streaming is the only way to go. Digital and physical storage are both bulky, costly, and a pain in the butt to manage.

I was under the impression that the xbox360 would be the answer to my needs. At this point in time I feel differently. If there is anyone who could provide me with any more information about what is going on with the partnership between netflix and Microsoft I would very much appreciate hearing from them.

Until then, I feel I may be forced to find a different solution to my media and gaming needs. The Xbox360 right now is not fulfilling my wants and I really could use that investment toward a more practical solution that would better fit my needs.

This is an opportunity for Microsoft to shine and set an example in customer service. My *minimum* expectations are that I will receive a reply from somebody who can at least smooth talk me into being happy with what I already have but I fully expect that this issue immediately be escalated past your first level of support as I doubt Microsoft has given them the tools to resolve my issue.

One of two things can happen here. I can be contacted by somebody with greater lee-way in dealing with unsatisfied customers or I can receive an auto response or template email telling me marketing information about the netflix deal. I will change from an unsatisfied customer to a passionately angry customer if the second of the two is what happens.

I hope for the best and I would have faith that Microsoft will want me as a customer enough that some care will be shown in handling this situation.

Thank you for your time, Holden Caulfield (yes, it is an alias)

this email was sent through the E-mail live support feature found on help.xbox.com/eform
this email can also be found at http://keldwud.blogspot.com/2008/08/xbox360-and-netflix.html