I find it disappointing and unfortunate that I have to start my gamefly rewards system over again. I have read the terms and conditions and understand that when an account is canceled, the gamefly rewards system will be reset.
My situation involved using a bank that had issued me a credit card which I used to pay my bill with gamefly. Washington Mutual was taken over by Chase and all of their secured credit cards were shut down with one weeks notice to all of their customers. They did not provide any alternatives for credit cards and I had to go to a different bank in order to open a new credit card with which to pay my gamefly account.
Gamefly did not have any other options for payment and there was really no choice in the matter from any of the parties involved as to what happened. The account needed to be canceled because there was no valid form of payment. The only choice that *can* be made is whether or not gamefly chooses to resume my gamefly rewards where I left off. I was just about to reach the six month point.
It seems that resetting the rewards system is a useful tool for gamefly in order to reward loyal customers who continue to use their accounts month after month. This would indicate to me that gamefly wants to reward those who made an active choice to continue being loyal customers. I have made this choice and I am being active about it and would like to retain my rewards that I had previously earned.
The cancellation of my account was beyond my control and beyond the control of gamefly but I believe that the rewards system is still within the boundaries of choice. Please let me know if anything can be done. I chose gamefly over the other two game rental companies I was looking at for several reasons and the rewards system was a major selling point for me. I would be very disappointed if I had to start all over again.
Thank you for your time
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